Frequently Asked Questions

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Deodorant Questions
General Questions
Ordering
Shipping & Returns

What is the difference between BOLD, GLIDE, SILK, and ROLL ON?

Finding the right deodorant can be complicated, and we are here to help.

ALL of our deodorants are formulated WITHOUT aluminum, parabens, and sulfates.

CLAYDRY BOLD is our extra-strength formulation with Ionic Clay Minerals, Magnesium, Sodium Bicarbonate (baking soda), and Arrowroot Powder to help absorb excess moisture and defend against odor-causing bacteria before they occur, leaving you smelling fresh even through your sweatiest days.

CLAYDRY GLIDE is the same formulation as our BOLD without the baking soda for our sensitive armpits.

CLAYDRY SILK is our water-based formulation without baking soda. It is packed with enzymes, plant extracts, and ionic clay minerals to attack odor-causing bacteria while nourishing the skin for long-lasting freshness.

CLAYDRY ROLL ON is a liquid deodorant with herb extracts, botanical oils, and ionic clay minerals to neutralize odor.

CLAYDRY WHOLE BODY is an extra-strength cream deodorant for all-over body use including skin folds, feet, armpits, and more.

If you want an unscented deodorant, check out our Fragrance-Free BOLD CLAYDRY Deodorant.
My armpits still has odor and the deodorant is not working

When you stop using antiperspirants, your armpits can go through a period of adjustment as your sweat glands begin to function normally again. If you feel your skin needs extra cleansing, many of our customers recommend using a clay mask to help reset and refresh the area.

Remember, every armpit is different, and finding an aluminum-free deodorant that works with your skin’s microbiome will take time.
How do I detox my armpit?
You can use one of our clay masks: Charcoal or Original

OR

You can also use a DIY clay mask by mixing

1 TBSP of clay powder

1 TSP of water

1 TSP of apple cider vinegar

Directions:
- Apply the mask on your armpits and wait 10-15 minutes.
- Wipe off with a damp towel and rinse.
- Repeat 3 days straight, then as needed.
*Every armpit is different, and finding an aluminum-free deodorant that works with your skin’s microbiome will take time.

*This is not a substitute for professional medical advice, diagnosis, or treatment.
Do all you deodorants have fragrances?

If you want an unscented deodorant, check out our Fragrance-Free BOLD CLAYDRY Deodorant.

We use essential oils, plant extracts, or carefully crafted fragrances depending on the desired scent of our products. All our fragrances are formulated in compliance with International Fragrance Regulatory Association (IFRA) guidelines to ensure safe and high-quality formulations.

Always free from phthalates.

Please check individual product ingredients to find the best formulation for you.
Can your deodorants be used on sensitive skin?

We have deodorants for a variety of skin types.

If you have sensitive skin, our SILK line is praised for its gentle yet effective formulation with enzymes, botanical oils, and plant extracts. If you are sensitive to baking soda, our SILK, GLIDE, and ROLL ON are all baking soda-free. We also have our fragrance-free BOLD Deodorant for our fragrance-sensitive pits.

Do all of your products contain Ionic Clay Minerals?

We infuse Ionic Clay Minerals into all of our product formulations.

Learn more about Ionic Clay Minerals

*Alozin & Alozin CBD do not have Ionic Clay Minerals
Are all of your products gluten-free and vegan?

All of our products are gluten-free.

All of our products are vegan excluding our keratin hair mask and lip balms (except lemon balm). Due to the use of animal-derived keratin and beeswax. We are working on creating vegan lip balms and hair masks.
How do I store my clay-based products?

We recommend storing our products in a dry place, out of direct sunlight.
Do ZionHealth products have best before/expiry dates?

Yes, once a product is opened and used its shelf life will vary. There is a symbol on each product, a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.
Do your products contain Parabens?

All of our products are now made WITHOUT Parabens, Sulfates, Aluminum, Phthalates, and Polyethylene Glycol.

For more information on individual product ingredients, refer to the full ingredients tab on the product page.

Can I place my order over the phone?

We can help you place an order over the phone. Please have a list of chosen items to speed up your order placement.

Contact us Monday to Friday from 10 AM – 4 PM PST at 650-991-2222 (excluding all holidays).

*Phone orders may not be able to accept promotions or coupon codes.
Why is my promotion code not working?

Please make sure you have an active promotional code and the products in your bag adhere to the terms and conditions of the promotional code.

If you are having trouble please email help@zionhealth.com
Can I modify or cancel my order?

Changes can be made while placing your order. Unfortunately, changes or modifications can not be made to your order once your order has been confirmed and payments have been fulfilled.

If you want to cancel your order please give us a call immediately at 650-991-222 and email us at help@zionhealth.com. We process orders fairly quickly and can’t guarantee that we can cancel your order.

Please double-check your order details and shipping address before confirming your order.
Can I change my delivery address?

Delivery addresses can be changed before placing your order. Once the order has been placed and payments have been fulfilled please call us immediately at 650-991-222 and email us at help@zionhealth.com.

If your order has not been processed and/or shipped out we may be able to change your delivery address but is not guaranteed.

If a customer error in shipping address is made during the checkout process ( incorrect/ incomplete address), ZionHealth reserves the right to charge a reshipment fee of $7 per USA orders.

How do I place a return?
If you are not completely satisfied with your product. You may return your unopened and unused product(s) within 14 days of delivery for a full return or store credit.

Products must be unopened and unused with their original packaging.

Please note that return shipping is at the cost of the customer and is non-refundable.

Step 1: Email customer service at help@zionhealth.com with
1. Your order number
2. The name of the product(s)
3. The reason for the return
4. Any other information or picture(s) you would like to share. (If the item is defective please include an image of the faulty part of the item.)
Step 2: If your return request is accepted, we will send you instructions on how and where to return your order.
Step 3: Once we receive your return items, they will be inspected, and processed. Once the return is complete you will receive a return confirmation email.

*All returns need a return number, returns without a valid return number will not be processed.
*Please allow 5-7 business days for refunds to show up on your bank statement
*Store credit refunds will be processed immediately
How much is shipping?

Our shipping options

USA excluding Alaska:

Under 35$ = 5.99$ Ground Shipping (2 - 6 days)

35$ and over = Free Ground Shipping

International Shipping:

Currently, we do not offer free shipping for international orders. (We hope to offer it in the future)
Shipping prices for international orders will automatically change when the shipping address is entered.

We are not able to modify or cancel orders after packages have been shipped out. Please double-check your items and shipping address when placing your order.
Can I expedite my order?

We offer priority and express shipping on all orders. Please refer to the shipping options.
How do I track my order?

Click here to track your package.
My tracking says delivered but I have not received my order

Please check with your neighbors, around the mailbox, in and outside the house. If you still cannot find your package please contact your local postal office with your tracking number. They can help you locate your order. Sometimes they have it held at your local postal office.

Once a package has been shipped and delivered, Zion Health is not responsible for any lost or stolen packages.

*The shipping cost for orders is nonrefundable.
Damaged or received the wrong order?

Shipping mistakes happen and we take full responsibility.

Please contact customer service at (650) 991-2222 from 10AM to 4PM PST or email help@zionhealth.com with your order number and a picture of your damaged or wrong product(s) within 7 days of receiving your package and we will help you with your order.
What is your return policy?

If you are not completely satisfied with your product. You may return your unopened and unused product(s) within 14 days of delivery for a full return or store credit.

Products must be unopened and unused with their original packaging.

Please note that return shipping is at the cost of the customer and is non-refundable.

Important Note:
Products marked as final sale and a part of our “sale” category are not eligible for return, refund, or store credit.

We are unable to issue a refund or replace products purchased from third-party sellers (brick-and-mortar, amazon, etc). For exchanges or refunds, we recommend contacting the store where the purchase was made.
How long will it take to get my refund?

Once we receive your returned items, they will be inspected, and processed. Once the return is complete you will receive a return confirmation email. We try our best to process your refund same day of receiving your return package.

Please allow 5-7 business days for a refund to your card.

Choose store credit for an immediate refund.

Can’t find your answer? Contact Us